Rooms were nice and clean. The staff was friendly. Could use better pillows for the beds, and the breakfast was subpar due mainly to all the pastries and bread being stale.
I like the place. Nice rooms, comfy beds, clean, and modern. I don't like that during the night someone came in while I was fresh out the shower drying off. Which wouldn't bother me if the next morning the same thing hadn't happened to my wife while I was out. Yes, on two separate occasions within 12 or so hours access to our room was given to other people. And they opened and came in. While we were dressing.
I stumbled upon this hotel by accident. It was a great find. Very clean and professional. They went well above the normal customer service.
My car was stolen in the parking lot, the ladies here are wonderful, Rhonda at the front desk and Nikki head of housekeeping, helped me call the police and the care of everything I needed. I would recommend the customer service here as 5 star.
My wife and I had stayed here before, and this time we had the kids with us. The pool hours are fantastic (6am to 12am), the rooms have plenty of space, and there isn't a better free breakfast option at a hotel out there anywhere. The parking lot is well lit, being that there are 3 hotels in the same area. Food and gas options available within walking distance. Staff is friendly and helpful. We have never seen this hotel empty, and will continue to stay here when we visit Charleston.
Country Inn Suites By Carlson Charleston South Wv is a US Lodging based in Charleston, West Virginia. Country Inn Suites By Carlson Charleston South Wv is located at 105 Alex Ln, Charleston, WV 25304, USA.
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