The Marriott is a very professional environment. The company I work for usually has its events in one of Marriott's social gatherings. Each event I have gone to the staff working for the Marriott is very polite, hard-working oh, and has the customers needs as a priority. The food served is always excellent and if any other company was looking for a place to hold events. I would recommend the Marriott every time.
We made reservations weeks in advance. We were told when we arrived, after driving all day long, that an event held there would be loud until midnight. Little did we know that at 12:22 a.m. our hotel room would still be thumping from the music being played. And this was five floors down. Poor people on the floors closer to the madness! Had we known how horrible this would be we would have canceled and kept on driving. I think it is the height of audacity by management to think that this "event" is worthy of keeping hundreds of paying guest captive to this excruciating noise. I hope the cause was worthy, because guests, who had no knowledge prior and no participation in the event paid dearly. Yikes!
We stayed one night. We had two joining rooms. We ordered room service. Food was good and service great. Valet let us park overnight right next to the enterance, a special parking spot.
Went to a large birthday party there. Food was excellent although I believe it was catered from outside. The conference room was clean and we'll maintained. Overall I had no complaints.
This property is in a very good location, had nice amenities, and an incredibly polite staff. The free parking for using mobile check is a great touch as well. They also have one of the best club sandwiches I've ever had, although it may have been the free wine in the concierge lounge (no liquor or beer available there, unfortunately). All that being said, the location is showing it's age. It's time for an update, but please keep the charm and staff.
Charleston Marriott Town Center is a US Lodging based in Charleston, West Virginia. Charleston Marriott Town Center is located at 200 Lee St E, Charleston, WV 25301, USA.
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