My dog was injured by another dog half his bottom lip was hanging off and they said he needed surgery to fix it but after I asked about payment arrangements they refused to do anything because I didn't have a down payment even though I told them I could pay it on Friday so my dog might die because money is more important to them apparently
I am a long time customer. Never had any problems. The facility is clean and orderly. I have complete trust in the vets. Their charges are competitive with others. They do not try to make the bill higher.
I wrote too much, but if you are like me, I want to know everything I can when making important decisions. And my dog is part of my family, so decisions involving her are very important to me.
They will call you during office hours if it very important that you need to talk to a vet , but can't get to their office. They can't diagnose your pet over the phone, but they can tell you if your pet needs emergency attention.
I took my door her for the spa they offered and was not informed of additional costs. It really messed my finances up. Other then that they did a great job. My dog's fur felt nice and soft and she seemed happy.
They discuss any issues they see with your pet, they also answer your questions, and listen to you and want your input. They take the time needed for your visit and don't try to rush you out, but waiting time is not bad.
Best vet
I had a very bad experience here. I brought my Female Chihuahua here because she was sick & had a skin irritation on her lower back so they gave me medicine and a medicated spray that made everything worse. She stopped eating altogether & lost weight in the matter of a couple days. She wouldn’t get out of bed or do anything. She died a couple days later. This place shouldn’t even call itself a vet. They were rude and rough with my dog & i will never bring any of my animals back to this vet ever again. I would not recommend going here at all.
I am totally satisfied with their services. I would highly recommend them if you need a vet. I adopted my pet from the animal shelter when she was around six months old. She is almost 11 years old now. I never take her anywhere else. They spayed her the day before I was able to take her home and there were never any problems over the surgery.
And believe it or not, they have cold cokes and other soft drinks for 50 cents a can. (yes I said 50 cents). This is a cost to them, they could not buy the drinks for 50 cents. (You may share this to anyone you want to.)
North Gateway Animal Hospital is a US Veterinary Care based in Charleston, West Virginia. North Gateway Animal Hospital is located at 1510 Greenbrier St, Charleston, WV 25311, USA.
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