I was told by my Subaru dealership all paperwork was submitted to the bank within two weeks of that sale. My bank said my loan had been closed out for since October. I was told by Moses that they never received my extended warranty and service plan refund request nor my faxes, letters, or paperwork dropped off in person. Combined there were almost twenty copies sent to Moses Cadillac of Charleston. When I contacted my bank for the bazilionth time they swore up and down that my loan had been closed, and that they had submitted a refund request. John Whitt purposefully delayed my refund/ service package cancellation for Moses' personal financial gain. John Whitt took advantage of my age, my race, and my gender. From the time I purchased my vehicle he made comments about being a young unmarried woman, and asking where my husband or daddy are because he knows a little lady isn't buying her own car. EXCEPT I DID. He was rude when he was caught not working. There is no way someone misses twenty copies of paperwork. NONE. Zero. My experience with this dealership was SO BAD that I filed a complaint with the Better Business Bureau and State Attorney General. I want to caution you- never buy a car from Moses. And never buy a Buck if you plan to trade it in!!
I wouldn't go back if you paid me.
I purchased a 2015 new Buick Verano from Moses Cadillac Downtown on/ around the 29th of July 2016. On October 2nd 2017 I traded in my car for a 2018 Subaru Crosstrek. Buick's are 1) a terrible investment and 2) not a practical option for the Pacific Northwest/ Rockies.
Moses Cadillac Of Charleston is a US Car Dealer based in Charleston, West Virginia. Moses Cadillac Of Charleston is located at 1406 Washington St E Suite B, Charleston, WV 25301, USA.
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