Finally, I received notification that the original purchase agreement has been "misplaced" and I need to sign another in order to transfer the title from WV to OH.
We have nothing but great things to say about Astorg Auto! Mr. Brown was extremely helpful and knowledgeable in the purchase of our new Volvo. He spoke with us at length over the phone answering any questions that we had. We do not live in West Virginia and the process of getting the car to us was painless. He made sure that I understood ALL the options on my new Volvo before leaving the city. Do not hesitate to purchase a car here! Thanks again Mr. Brown!
What initially began as a great experience with Astorg during the purchase of my most recent vehicle, a Volvo V60, quickly became a nightmare. I purchased the car on a Friday- the purchase agreement and all necessary documents were signed by myself and by the authorized dealer representative. The deal was done.
This was absolutely the best car buying experience we have ever had.....and we, too, are in our 50's. Everyone we were introduced to was extremely helpful. They even set everything up for me on my phone. They went above and beyond! My husband and I will definitely be purchasing all of our vehicles with Astorg Auto of Charleston!
After a couple of weeks of back and forth, I was told that I could just stick with the original agreement. After I hadn't received any information from United Bank (who the car is financed through), I called United and the dealer had not submitted any paperwork regarding the purchase of the vehicle, so I had to contact Astorg AGAIN to tell them to submit the contract.
The best in town! I highly recommend you stop in and see these guys if your in the market for a new car! No pressure, very friendly and courteous!
From the moment my husband and I walked into the dealership until we drove off the lot in our new Jaguar F-Pace, we were treated with the upmost kindness and respect. Our salesman, Brian Lister, was very courteous, knowledgeable and highly professional. He was patient and answered all our questions and addressed any concerns that we had. If you are looking for a new vehicle, I highly recommend you check here first! Our entire experience was very pleasant and took only two hours to complete. We have found our forever home for all of our future vehicle needs. Customer service is outstanding and this alone is invaluable.
This has been the worst experience with customer service that I have EVER had. The lack of professionalism, disorganization, and negligence that this dealership exhibits is infuriating! I will never work with this dealership again, and I suggest you avoid them at all costs!
On Saturday morning I received a call that the dealership made a mistake on the deal and that I needed to sign an entirely different purchase agreement through Volvo that would increase my APR and the overall amount financed even though they admitted the error was entirely on their end. The dealership took it upon themselves to check my credit with Volvo without my authorization. I called the finance manager and left a message regarding this issue 1 month ago and have still never been called back.
Astorg Auto Of Charleston is a US Car Dealer based in Charleston, West Virginia. Astorg Auto Of Charleston is located at 5 Dudley Farms Ln, Charleston, WV 25309, USA.
Please contact with Astorg Auto Of Charleston using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find Astorg Auto Of Charleston opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.
Find Car Dealer in Charleston