I have always been a big fan of Jos A Banks, but I will not be shopping at the one in Charleston, WV again. I have been dealing with them for 2 months now and it is still not resolved. The blue suit that I ordered came in late and then when it got here it was the wrong suite. It was a black suite and it didn't fit. When I sent it back they didn't let me know they received it and I had to call. They said it was the right suite when I can clearly tell the different between and blue and black suite. They were suppose to call me yesterday, but I still haven't heard from them. I guess I will be calling them back and this ordeal will be going on for another 2 months.
We had a death in our family and I needed a suit quick. I stopped in, told them my situation, and they took care of me with great customer service. I told the lady what I was looking for she picked it out grabbed the tailor measured me and rang me out. The part I was most pleased with, I was not taken advantage of in my time of need. She picked out items that where on sale and then asked the manager if he could give us a discount on the suit itself. Very happy and will be back!
Jos A Bank is a US Shoe Store based in Charleston, West Virginia. Jos A Bank is located at 1053 Charleston Town Center, Charleston, WV 25389, USA.
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