The truck driver called to check ahead of time to make arrangements to get my package.
I initially gave 1 star because they forgot to deliver my children's playset two days in a row. A lady named Debbie had to "deliver" the bad news, but she was very professional and apologetic, but at the time that didn't do much to ease my frustration of changing my work schedule to be ready for a delivery two days in a row only to not have it arrive after I was called and told it would...However, a gentlemen named Jimmy called back and very professionally and apologetically fixed the problem and got the playset delivered ASAP. I'm not sure where the ball was dropped, but the sincerity out of the employees I dealt with made a difference and leads me to believe they don't make mistakes often. They did make a mistake this time but they made it right...and I can respect that.
Estes Express Lines is a US Moving Company based in Charleston, West Virginia. Estes Express Lines is located at 505 35th St W, Charleston, WV 25387, USA.
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